Frequently Asked Questions


When will I receive my order?

 

Please see our Shipping + Processing page


What are your headbands like/ what headbands do you use?

Please see our Sizing + Fit page


 Are your mouse ear headbands water-resistant?

Are your mouse ear headbands water-resistant? – If it rains, you will most likely be fine! I use materials that will be ok if they get wet. Now with that said, they should not be submerged in water by choice!


What type of glue do you use? –

I use hot glue to secure the mouse ears and bow to the headband. The glue itself is secure and the product is sturdy, just don’t try and pull the ears apart with any sort of force. If you try to pull them apart, they will come apart, but if they are treated with care, they will stay sturdy!


I saw another shop’s mouse ears that I like, can you copy the design for me?

No, I cannot do this! I will not replicate someone else’s design. Although a lot of sellers have similar items because we are drawing inspiration from the same characters and themes, I will not copy someone else’s creation. I am definitely willing to work with you to come up with an original design to call your own, though!


Can I receive my order in person?

No, unfortunately items can only be shipped at this time


Are there any discounts for your shop?

Are there any discounts for your shop? -Yes, returning customers get 10% off their next purchase!


Do you make custom mouse ears?

Do you make custom mouse ears? -Yes, I have a very limited amount of custom orders I do each month, but slots fill up very quickly.


How long does it take you to make a pair of mouse ears? 

How long does it take you to make a pair of mouse ears? -This depends on the intricacy of the design, but generally 2 hours per pair. I tend to get more orders in a day than I can make, so that is why my processing time is so backed up at the moment.